Urgent Maintenance Information

The below list items are defined as an urgent repair:

-burst water service
-blocked or broken toilet system
-serious roof leak
-gas leak
-dangerous electrical fault
-flooding or serious flood damage
-serious storm or fire damage
-an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
-the gas, electricity or water supply is not working
-a cooling appliance or service provided by the rental provider is not working
-the property does not meetminimum standards
-a safety-related device, such as a smoke alarm or pool fence, is not working
-an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
-any fault or damage in the property that makes it unsafe or insecure, includingpests, mould or damp caused by or related to the building structure
-a serious problem with a lift or staircase.

We suggest you refer to the ‘Maintenance Troubleshooting for Renters’ page first to see if your issue can be resolved here first.

If you are a renter experiencing an urgent maintenance, our office is open Monday to Friday 9am-5.30pm. Please report in writing to your property manager or via your renter portal Lodge your maintenance request here

If you are experience an urgent maintenance outside of our opening hours, please send an SMS to your property manager with the below details:

-Property Address
-Name
-Description of the urgent maintenance

If your request is deemed to fall under an ‘urgent maintenance’ the property manager will contact you back within 24-48 hours. If not deemed an urgent repair, the request will be handled during normal business hours.

To find the contact details of your property manager please click here.

Please note all our mobile contact numbers for all property management staff are listed should you need to try another contact after hours.

We kindly ask if the matter is not urgent or can wait until the next working day that you wait to report during business hours.